Free Initial Consultation
We understand the value of our client’s time. Upon contacting us, we provide a free consultation to clients who are not sure of how many hours would be sufficient to start with the Virtual Assistant. Once we know the scope of the client’s business and the responsibilities to be performed, we allocate a Virtual Assistant who suits the client’s requirement.
Proposal for Hiring Virtual Assistant
Once we have understood the scope of the project, we create a proposal for the client, that includes the full projected cost of the dedicated Virtual Assistant staff as well as other details. The proposal would be purely based on the requirements of the clients. If you are aware of your requirements then you can purchase a plan directly from the shopping cart.
Virtual Assistant Recruitment
Our Recruitment Team, along with the Operation Team begin searching for a Virtual Assistant that fits the client’s specific job description simultaneously. Our back end office looks into the Personal background and employment history of each applicant. All our virtual agents have passed a General test as well as an English test. Voice & Accent training is provided to Virtual Assistant who is engaged with Outgoing calls. Depending on the job description, other tests are conducted. The candidate is then interviewed by our HR manager and American management if required.
Virtual Assistant Selection
Once a particular Virtual Assistant is selected, the client can start working with the Virtual Assistant. Similarly, a Team Leader will be in the loop with the client, so that quality and efficiency is maintained. Our Virtual Assistant will be available via email, phone or Skype, between the client and the client’s chosen applicants. If requested, we advise the client and help them make a hiring decision.
Continuous Management Support
To check the work of the Virtual Assistant, the designated Team Leader continuously monitors the work of the Virtual Assistant. This makes sure that the client can save time by having not to cross-check the work done by the Virtual Assistant. Our Operation Team will send emails with regards to the feedback, every Friday so that we can work on improving the quality of the Virtual Assistant staff.
Task Papa has the capacity to handle 300+ clients. With a Virtual Assistant team like ours, we are capable of adapting to new processes and approaches for formulating, enforcing and improving the effectiveness of QMS (Quality Management Systems) and meet consistent customer satisfaction.